bat22 Privacy Policy

bat22 is committed to protecting the privacy and security of the personal data entrusted to us by our players. We operate in accordance with applicable data protection principles and aim to be fully transparent about the information we hold, why we hold it, and how long we keep it. This policy covers all data processing activities related to player accounts, gameplay, deposits, withdrawals, and communications on the bat22 platform.

This policy applies to all individuals who access bat22 from Bangladesh or any other location where the platform is accessible. It covers data collected through the website, mobile web interface, customer support channels, and any promotional communications. Please read this policy in full alongside the bat22 Terms & Conditions, which govern your use of the platform more broadly.

bat22 collects personal data through several channels: the registration form (when you open an account), the KYC verification process, deposit and withdrawal requests, gameplay activity on the platform, customer support interactions, and promotional campaign responses. In some cases, data may also be collected passively — for example, your IP address and browser fingerprint are logged automatically when you visit bat22.club, even before logging in.

bat22 does not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, biometric data or health information. The only sensitive-adjacent data we collect is financial information, which is handled with the highest level of care, restricted access and encryption. All payment method references (such as bKash wallet numbers) are stored in tokenised or masked form and are never exposed in plain text to bat22 staff or systems beyond what is strictly necessary.

bat22 processes your personal data only where there is a lawful basis for doing so. The primary bases on which we rely are:

• Contractual necessity: processing required to fulfil our contract with you (operating your account, paying out winnings, resolving disputes).
• Legal obligation: processing required to comply with applicable laws — including anti-money laundering regulations and age verification requirements.
• Legitimate interests: processing for fraud prevention, platform security monitoring and responsible gambling detection — provided our interests do not override your fundamental privacy rights.
• Consent: sending promotional emails, SMS or push notifications — you may withdraw consent at any time by contacting support or updating your communication preferences in account settings.
• Platform analytics: aggregated, anonymised data about player behaviour is used to improve site performance, game offerings and responsible gaming features.
• Fraud and AML screening: transaction data and account activity are monitored to detect money laundering, collusion, bonus abuse and other prohibited conduct as defined in the bat22 Terms & Conditions.

bat22 requires all third-party service providers who receive personal data to maintain confidentiality, implement adequate security measures, and process data only for the purposes for which it was shared. We do not permit our third-party partners to use player data for their own independent marketing or product development purposes.

In the event of a corporate restructure, merger or acquisition involving bat22, player data may be transferred to the successor entity as part of that transaction. In such an event, bat22 will notify affected players via email or on-platform notification at least 30 days before any transfer of data to the new entity takes place, and the new entity will be bound by the terms of this Privacy Policy or a substantially equivalent successor policy.

bat22 uses the following categories of cookies: (a) Essential cookies — required for user authentication, session management and core platform functionality. Disabling these will impair your ability to log in and use the platform. (b) Analytical cookies — used to measure traffic, page performance and user interaction patterns in anonymised form. These help us identify technical issues and improve navigation. (c) Preference cookies — store settings you have chosen, such as language preferences or responsible gaming reminder intervals.

bat22 does not use third-party advertising cookies or cross-site tracking technologies. We do not share cookie-derived data with ad networks or social media platforms. You can manage or delete cookies at any time through your browser's privacy settings — on most mobile browsers this is found under Settings > Privacy > Cookies. Note that clearing essential cookies will log you out of your bat22 session.

bat22 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and for as long as is required to meet applicable legal and regulatory obligations. As a general guide: account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering record-keeping requirements; gameplay logs are retained for two years; and communication records (customer support tickets, emails) are retained for three years.

When your data is no longer required for the purposes outlined above and no legal retention obligation applies, bat22 will securely delete or anonymise it. If you request account closure, bat22 will begin the deletion process within 30 days of the request being verified, subject to any outstanding legal retention requirements. You will be notified when deletion is complete.

bat22 applies a layered security approach to protect personal data. Technical measures include SSL encryption on all platform pages, encrypted storage of sensitive fields such as payment method references, server-side access controls that limit which systems and personnel can query personal data, and automated alerting for anomalous account activity. Organisational measures include staff confidentiality obligations, role-based access policies, and periodic security audits.

Despite these measures, no internet transmission or electronic storage system is completely secure. bat22 cannot guarantee absolute security against all possible threats. If bat22 becomes aware of a data breach that is likely to result in a risk to your rights or freedoms, we will notify you without undue delay, describing the nature of the breach, the data affected, and the steps bat22 is taking to address it.

bat22 respects your rights over your own personal data. The following rights are available to all bat22 players. To submit a request, email [email protected] with the subject line "Privacy Rights Request" and your registered account details for verification:

• Right of access: obtain a copy of all personal data bat22 holds about you, free of charge, within 30 days of a verified request.
• Right of rectification: request correction of inaccurate or outdated personal data held on your account.
• Right to erasure: request deletion of your personal data where retention is no longer justified — subject to legal obligations that require bat22 to retain certain records.
• Right to object: object to processing carried out on the basis of legitimate interests, including direct marketing communications — bat22 will honour all opt-out requests within 5 business days.

bat22 will respond to all privacy rights requests within 30 calendar days of receipt. Where a request is complex or where bat22 receives a high volume of concurrent requests, this period may be extended by a further 30 days — in which case bat22 will notify you of the extension within the initial 30-day window.

bat22 is strictly an adult platform. We do not knowingly collect personal data from any person under the age of 21. Our registration process includes date-of-birth verification, and our KYC process requires government-issued ID confirming the player's age. If bat22 discovers that personal data has been collected from a person under 21, we will immediately close the account, delete the data (subject to any mandatory legal retention obligations) and, where appropriate, report the matter to relevant authorities. If you have reason to believe that a minor has registered on bat22, please contact us immediately at [email protected].

bat22 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or platform features. When we make material changes, we will update the effective date at the top of this page and, where practicable, notify registered players via on-platform notification or email at least 14 days before the changes take effect. Your continued use of bat22 after the updated policy takes effect constitutes acceptance of the revised terms.

If you have any questions, concerns or requests relating to this Privacy Policy or the way bat22 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 2 business days.

Support email: [email protected]